"Atento has also prioritized strategic product sales among current and future customers to ensure that the right portfolio is positioned for each need, which will be a crucial lever to drive future healthy growth."Įach year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on the investment that customers make in its services or products. "Atento is well positioned to deliver exceptional CX capabilities to its clients to enable them to differentiate and strengthen their brands with its powerful combination of best-of-breed technology and highly skilled and trained human talent," noted Gonzalez. For this reason, the company continues to expand and is well prepared to fulfill the ever-growing demand for high-quality CX solutions. Additionally, the company prides itself on having highly trained human talent to meet customers' unique needs, offering a positive experience.Īs the major provider of CX outsourcing services in Brazil, Atento maintains a solid market presence, with cutting-edge innovations from its partnerships with local startups and from its innovation programs, such as Atento Next. The combination of increased investments in advanced technologies, innovation, social responsibility, and the human touch contributes to the perception of the Atento Brazil brand as a leading light in the next generation of CX."Ītento's strategy includes leveraging AI and automation capabilities to provide superior performance in handling a large volume of customers, without reducing service quality. "The company is not only the largest provider of CX outsourcing services in the country. By leveraging Atento Next (Atento's startup accelerator program born in Brazil), the company was able to move forward with new AI-based products and applications," said Juan Gonzalez, Research Director at Frost & Sullivan. "Atento Brazil has a strategic role in the improvement and development of the company's NGS global portfolio. The company leads in CX outsourcing services, with next-generation services (NGS) and an innovative CX model that includes groundbreaking artificial intelligence (AI)-based products, optimized virtual hub, detailed analytics, and world-class consulting services. Its blue-chip clients are leaders in such varied sectors as telecommunications, banking, transport, insurance and public administration among others.2021 Brazilian Customer Experience Outsourcing Services Customer Value Leadership AwardĪtento delivers a wide range of outstanding CX solutions to help its clients successfully differentiate and enhance their brands with a remarkable customer-centric approach. Atento has over 500 clients to whom it delivers a wide range of high quality, agile and efficient services through multichannel platforms. Excellent written and verbal communication skillsĪtento is a multinational Customer Relationship Management (CRM) company in the Business Process Outsourcing (BPO) sector, leader in Latin America and the second largest company of its kind in the world in terms of revenue.įrom 1999, the company has developed its business model in 16 countries where it employs over 150,000. Previous experience in customer service, sales, or other related fields Develop and maintain a knowledge base of the evolving products and services Document and update customer records based on interactions Provide information about the products and services Handle customer inquiries and complaints Interested in getting to know our call center? Go to and learn more about us!! We are seeking a Customer Service Representatives for our Call Center to join our team! You will be responsible for helping customers by providing product and service information and resolving issues.
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